Service Design & User Experience / Lefebvre-El Derecho

The best ally of the legal sector

And one of the biggest usability projects we have ever faced

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BACKGROUND EXPLORATION CREATION IMPLEMENTATION WORK IN PROGRESS
THE MOST COMPLETE LEGAL DATABASE
QMemento is today the flagship product of Lefebvre-Right: one of the best and most complete databases for legal professionals that exists today in the market, which currently has over 80,000 users.
The are several objectives : on the one hand, improving the user experience in search and work with information, making it faster and efficient. On the other, renewing the interface design with a simple and clean line, standing out from other products.
UNDERSTANDING THE DAY-TO-DAY LEGAL PROFESSIONALS

Analysing the behaviour of users from the existing database was the key to designing the perfect product traceability, projecting different accesses based on the different needs and creating shortcuts to content that reduced working time and improve efficiency.

Furthermore, we identified that in some cases the relationship between the user and technology was not the best, so we created a brand new "Help Center Online" present at all times, with a chat that connects to editorial agents for the sole purpose of clarifying and resolving any questions, besides offering user manuals, quick guides and training courses.

A TOOL TO MAKE THE WORK EASIER
Besides improving the access to information through search shortcuts and a new organization of the homepage, it was important to understand the database as the user workspace.
So we designed very distinct work areas that always respond the same criteria to facilitate maximum use of the tool and we integrated functions of interface customization at all points where it was useful and feasible, so that every user may have their personal space.
WE CONTINUE WORKING ON IT
Improvements in the search, the interface change, the help desk or customized workspaces are the first in a series of improvements planned for this 2015, where we continue to work closely with the Editorial Lefebvre-El Derecho development team.
HAPPY CLIENTS

For Lefebvre-El derecho is a guarantee to have suppliers as Seven Thinkers, which understand quickly and easily the needs of our customers. They are agile, always facilitate things andwe are a big support in projects with great impact on our company.

Liliana Alexandra Tamayo, Business Analyst Lefebvre-El Derecho
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